Delivery and Returns

Delivery and return policy:
We use a national pallet network for all our tile deliveries. All deliveries are dispatched within 1 working day and delivery takes an additional 2-4 working days to arrive. All deliveries are kerbside only and must be signed for, contact us if you require more information.
If you are not available to sign for delivery on the agreed date you can collect the item from your local depot, otherwise additional delivery charges will apply for re-delivery.

All deliveries are made Monday – Friday 8.00- 16.00  however weekend delivery is available please let us know if you require one.

We strongly advise our customers to order sample first to see if the tile meets your expectations.

**PLEASE INCLUDE A CONTACT TELEPHONE NUMBER WHEN PLACING YOUR ORDER** We have to provide the carrier company with a contact number in case they need to call you. It will not be used for any other reasons.

Once delivery arrives please make sure you follow 3 simple steps before signing for delivery:

  • Inspect for any damages
  • Check all goods are present
  • Sign to accept the delivery

If the tiles after unpacking are damaged, please contact us immediately by email describing the damage along with the attached photos.
After positive consideration of the complaint, we will send out replacement tiles at the same time driver will collect damaged tiles.
Please DO NOT throw away damaged tiles because this will result in cancellation of the complaint

Delivery charge may vary depend on your location.

RETURN POLICY
After delivery is received you can cancel it within 60 days without the reason. Buyer is responsible for the postage costs.
Delivery charge is not refundable.
Please use following address for all returns:

Safestore/Top Ceramics
Unit 5 Trading Estate
Great West
Great West Rd
Brentford TW8 9DN

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