Terms and Conditions

ABOUT US
Top Ceramics is a trading name of MP Bros LTD (registered in England under number 10033435), is dedicated to provide tiles from the leading manufacturers in Germany, Italy and Spain and many other countries around the globe. VAT No. GB247254207. Address: Industrial estate, Unit 6 Ezekiel Ln ERA, Willenhall WV12 5QU.

PAYMENT TERMS
Upon placement of order, full payment must be made with cleared funds available before goods are dispatched. We accept most major credit and debit cards including visa, mastercard and Maestro. If you provide us with incorrect information, this may cause a delay in processing your order. Your order will only be processed once authorisation has been properly received. We use SSL (Secure Socket Layer) technology to encrypt and protect information which you submit in our checkout.

DELIVERY
Delivery costs within England:

All deliveries are made Monday – Friday 8am- 5pm
Timed Delivery – please let us know if you require one – Please note there will be additional charge.
Weekend Deliveries: please let us know if you require one – Please note there will be additional charge.

We strongly advise our customers to order Sample first to see if the tile meets your expectations.

We use a national pallet network for all our tile deliveries. All deliveries are dispatched within 1 working day and delivery takes an additional:
– 1 Working day- Next Day Delivery Service (if ordered before 10am)
– 2-4 Working days- Economy Service  (Delivery Date Confirmed Via Email)

All deliveries are KERBSIDE only and must be signed for, contact us if you require more information.

Items are normally dispatched within 1 working day and delivery takes an additional 1-4 working days to arrive. All items must be signed for, contact us if you require more information.
If you are not available to take the delivery on the agreed date you can collect the item from your local depot, otherwise additional delivery charges will apply for redelivery.

Delivery is only made Monday – Friday. **PLEASE INCLUDE A CONTACT TELEPHONE NUMBER WHEN PLACING YOUR ORDER** We have to provide the carrier company with a contact number in case they need to call you. It will not be used for any other reasons. Please check all items for damage when you receive them, although we try our best to package the item it’s still possible for damage to occur during transit.

Delivery charge may vary depend on your location.

DELIVERY RESTRICTIONS
We use a variety of delivery methods ranging from 1.5 tonne (larger than a transit van) to 18 tonnes(equivalent to a bin lorry) and to ensure a smooth delivery we need to check that your delivery address is accessible. Upon placing your order we will ask you to tell us about any access problems such as height, width or weight restrictions and any parking restrictions as well as access restrictions such as gated communities.

It is the customer’s responsibility to accurately answer the following questions:

• Are there any road restrictions or narrow roads?
• Is a vehicle smaller than 7.5t required?

If these questions are not answered correctly, and a redelivery is required, a redelivery charge will apply.

RETURN POLICY
– After delivery is received, you can cancel it within 30 days. Buyer is responsible for the postage costs.
– Delivery charge is not refundable.

DAMAGED/INCORRECT GOODS – REFUND & RETURNS:
All goods must be checked by the customer on receipt of goods – this is imperative. No responsibility for damaged product, shortages or incorrect products can be accepted after 48 hours / two working days (Mon – Fri) of receipt of goods.

• • Where you purchase goods from us that are defective we shall (at our option) repair or replace such goods or refund the price of such goods provided that. You give us notice within 48 hours of the date of your acceptance of the goods and provided that damage to the goods has not been caused by you. Our entire liability to you shall be limited to the price you paid for the goods and we shall not be responsible for any consequential or other financial loss that you may seek to claim for regarding the tiling or flooring job you are carrying out. All damaged goods will be replaced on standard delivery at our cost.

• If you find any damages on receipt of goods, you must forward a clear photo of the damages to info@topceramics.co.uk before we send out replacements.
• Please make sure you check your full order and send us total number of damaged units that needs replacing as we offer 1 free replacement service per delivery.

After positive consideration of the complaint, we will send out replacement at the same time driver will collect damaged goods.
Please DO NOT throw away damaged tiles because this will result in cancellation of the complaint

Delivery charge may vary depend on your location.

Refunds:

• Refund Processing Time:
  • Refunds will be processed within 2-4 working days from the date of approval. Please note that the exact timing may vary depending on your bank.
• Approval of Refunds:
  • Refunds are subject to approval based on our return and refund policy. You will be notified via email once your refund has been approved and processed.

IMPORTNAT:

Before laying tiles, please check their surfaces, dimensions, and shades by comparing the tiles from various boxes.

After laying the tiles all complaints referred to those points will not be taken into consideration.

SECURITY OF YOUR PERSONAL INFORMATION
When you make an enquiry by email on our website or request information about our products and other services, you will need to give to us personal information such as your name, email address, business or home address and telephone number. We will use this information to answer your enquiry or to send you the requested information or literature required.

When we collect your personal information, we use strict procedures and security features to prevent unauthorised access (as required by the UK Data Protection Act 1998). However, no data transmission over the internet is 100% secure. As a result, while we try to protect your personal information, We will not release, offer or sell any personal information you provide, to other third parties without first seeking your permission.

If we decide to change our privacy policy, we will post those changes here so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.